Forum Discussion

toborx's avatar
toborx
New Contributor
5 months ago
Solved

Subscription frozen when i already paid for it

so i had free trial and i bought annual subscription and just yesterday 15 days day after my free trial ended i got frozen account even tough i already paid for the annual subscription anyone knows h...
ios
  • toborx's avatar
    toborx
    5 months ago

    i fixed by requesting refund with apple and buying again but why is the support email so hard to get maybe im just blind but i didnt see it on the support page but thanks 

toborx's avatar
toborx
New Contributor
5 months ago

i fixed by requesting refund with apple and buying again but why is the support email so hard to get maybe im just blind but i didnt see it on the support page but thanks 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

toborx​ 

I'm glad that you were able to resolve the issue. Aside from using the direct email address, you can also ask the chatbot to create a ticket with our support team as well. 

-Dave