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Former Member's avatar
Former Member
3 years ago

Suddenly required to use my password every time I try to log in

This has recently started happening on my iPad. Not sure what to change in settings. 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ N...
ios
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

@DAD004

The resolution is live in 8.10. 🎉 Try the following, please.

Unlock with your password and then lock 1Password. Are you prompted for Face/Touch ID? If not, restart the app  Apple Support - Close an app on your iPhone or iPod touch unlock and then toggle the Face/Touch ID setting off/on within 1Password. Restart the app once more. Is this fruitful?

The previous steps have been very useful for the majority of folks. If you continue to have trouble the next step would be to remove and reinstall the application. Out of all the folks I've talked to, I think a scant few needed the reinstall steps. I'm hoping you'll not need them.

  • It's imperative to the safety of your data that you ensure it is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and that you know your password.