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Anonymous's avatar
Anonymous
2 years ago

Suspicious Password/Secret Key Change Popup Message

While doing some work on my mac, I received an unusual popup message from 1P stating that my secret key or password had recently changed. I did no such thing. I dismissed it and continued working. 1P...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

Hey there @Tofu

I'd suggest signing in to 1Password.com in a browser. This will confirm that your Secret Key and account password are still as you'd expect.

While you're there, click your name in the top-right corner, then My Profile. Check the devices listed and confirm there's nothing unusual. If you don't recognise one of them, click the ⚙️ gear menu then Deauthorize Device.

ℹ️ Note that browsers will only show a "maximum" version of macOS of 10.15.7 – nothing newer than that is reported by macOS. So, you might see 1Password for Mac in the list showing the correct macOS version, then a browser extension on the same Mac showing macOS 10.15.7. That would be expected behaviour.

As long as everything checks out, then that means it was likely a hiccup in 1Password for Mac. There may be something about that in 1Password's logs, so I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics report to an email message addressed to support+forum@1password.com.

⚠️ Do not post your diagnostics report here.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

— Grey