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Former Member
3 years agoSuspicious Password/Secret Key Change Popup Message
While doing some work on my mac, I received an unusual popup message from 1P stating that my secret key or password had recently changed. I did no such thing. I dismissed it and continued working. 1P...
GreyM1P
1Password Team
3 years agoHey there @Tofu
I'd suggest signing in to 1Password.com in a browser. This will confirm that your Secret Key and account password are still as you'd expect.
While you're there, click your name in the top-right corner, then My Profile. Check the devices listed and confirm there's nothing unusual. If you don't recognise one of them, click the ⚙️ gear menu then Deauthorize Device.
ℹ️ Note that browsers will only show a "maximum" version of macOS of 10.15.7 – nothing newer than that is reported by macOS. So, you might see 1Password for Mac in the list showing the correct macOS version, then a browser extension on the same Mac showing macOS 10.15.7. That would be expected behaviour.
As long as everything checks out, then that means it was likely a hiccup in 1Password for Mac. There may be something about that in 1Password's logs, so I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics report to an email message addressed to support+forum@1password.com.
⚠️ Do not post your diagnostics report here.
With your email please include:
- A link to this thread:
https://1password.community/discussion/140309/suspicious-password-secret-key-change-popup-message - Your forum username:
Tofu
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
— Grey