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CJB's avatar
CJB
New Contributor
3 months ago
Solved

Switching from Individual to Families (going through Billing doesn't work)

Hi, I'm trying to upgrade my Individual account to a Family account.  The Help instructions are easy: Log in, go to Billing in the side bar, choose your upgrade option and select Switch Plan.  Proble...
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  • 1P_Tommy's avatar
    1P_Tommy
    3 months ago

    CJB 

    Change your 1Password account type Support

    > Help

    If you started your subscription with an in-app purchase, you won’t be able to change your account type yourself. Contact 1Password Support.

    tl;dr

    Cancel the subscription in the App Store and then let us know so we can make the necessary changes on our side. :) We'll then let you know when you can complete the upgrade process.

     

CJB's avatar
CJB
New Contributor
3 months ago

Thanks that was really helpful!  All sorted now.

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Hi, I'm trying to upgrade my Individual account to a Family account.  The Help instructions are easy: Log in, go to Billing in the side bar, choose your upgrade option and select Switch Plan.  Problem is when I go into Billing I don't have any upgrade options.  Instead it gives me a link to go to the iTunes store and when I do that iTunes just gives me basic info on my subscription with no option to upgrade (only cancel).  So how do I change to Families in the simplest way possible?

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Hi, I'm trying to upgrade my Individual account to a Family account.  The Help instructions are easy: Log in, go to Billing in the side bar, choose your upgrade option and select Switch Plan.  Problem is when I go into Billing I don't have any upgrade options.  Instead it gives me a link to go to the iTunes store and when I do that iTunes just gives me basic info on my subscription with no option to upgrade (only cancel).  So how do I change to Families in the simplest way possible?

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Thanks that was really helpful!  All sorted now.

","body@stringLength":"60","rawBody":"

Thanks that was really helpful!  All sorted now.

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CJB 

\n

Change your 1Password account type Support

\n

> Help

\n
\n

If you started your subscription with an in-app purchase, you won’t be able to change your account type yourself. Contact 1Password Support.

\n
\n

tl;dr

\n

Cancel the subscription in the App Store and then let us know so we can make the necessary changes on our side. :) We'll then let you know when you can complete the upgrade process.

\n

 

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