Forum Discussion
Sync from Android to Web is Slow/nonexistent
I've seen other users complain about 10-minute lag in syncing a new 1p item to 1password.com.
In my case, I've seen the Android App fail completely to sync. This is where I typically add new items/logins.
I set up 2FA using a security key (Yubikey 5NFC). Could this cause the issue? I have tried locking and unlocking the app on my desktop system, reported to force a refresh of the new login on Mac/Apple systems but I'm using Android/Linux.
I've rebooted both phone and computer, but sync is not taking place.
4 Replies
- 1P_Timothy
Community Manager
Hi AlmoEnd, thanks for letting us know you're seeing some sync issues. My apologies for any trouble here.
You noted that 1Password for Android doesn't sync at all, or that there's an extended delay. To help us get a sense of where the block may be could you answer the following:
- After adding or changing an item in 1Password for Android does it quickly sync to anywhere you're using 1Password?
- Does this occur every time you add or change an item in 1Password for Android, or intermittently?
- If you add or change an item on the 1Password website (not the extension) does it quickly sync to 1Password for Android?
- If you add or change an item in another 1Password app does it quickly sync to 1Password for Android?
I set up 2FA using a security key (Yubikey 5NFC). Could this cause the issue?
This wouldn't inherently be a problem, but if 1Password wasn't authenticated on one of your devices it could cause the app to be offline and therefore not send or receive new info or changes. When you've seen a sync delay have you ever noticed an offline indicator (a red cloud icon in the 1Password apps/extension)?
Thanks again!
After adding or changing an item in 1Password for Android does it quickly sync to anywhere you're using 1Password?
10-15 mins seems to be "nominal"
Does this occur every time you add or change an item in 1Password for Android, or intermittently?
Seems like every time, although I don't add new that often. I'll test changes and report that.
If you add or change an item on the 1Password website (not the extension) does it quickly sync to 1Password for Android?
So that's the weird thing. I don't recall the web version having been set to 2FA, but now I have to fetch the Yubikey or I can't access it on the web. Mostly I use another device (tried both Linux and Windows) to see if the change/addition has shown up. Right now a pop-up is asking me "How do you want to authenticate?", with the choice being Authentication Code (which I assume is a OTP) or Security Key. The OTP fails for some reason. Security Key also fails: "1Password was unable to save your security token" after a timeout, then I get the red cloud with a slash through it, indicating I'm offline.
Any help appreciated.
- 1P_Timothy
Thanks for sharing those details AlmoEnd.
It's sounds like the sync issue may be related to the authentication issue. I think the best next step would be to send in some diagnostics so the team here can help look into this with you. Lets start with diagnostics from 1Password for Windows, then the team will likely have some follow up questions and may need to see some additional diagnostics.
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/sync-from-android-to-web-is-slownonexistent/156949
- Your forum username: AlmoEnd
You should receive an automated reply from our BitBot assistant with a Support ID number (something like [ABC-12345-678]). You can post that here. Thanks again!
Actually, it seems to be just slow ... 10+ minutes, then the item shows up on all instances of 1Password. Is this planned to be fixed?
