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BMorearty's avatar
BMorearty
New Contributor
11 months ago

Sync from browser extension to Mac app is very slow

I've had this problem for years and have reported it in the past. It's incredibly frustrating. I use Firefox on a Mac. When I create and save a new login item, the sync from the browser extension to...
browser extension
macos
BMorearty's avatar
BMorearty
New Contributor
11 months ago

Hi Dave,

  1. Yes, locking and unlocking the 1Password desktop app does cause the new login to appear.
  2. The item always appears immediately on 1Pasword.com.

By the way, I forgot to mention that I also tried quitting and restarting the 1Password desktop app. Surprisingly (to me), that did not fix it.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

BMorearty 

Thanks for answering those questions! That confirms that the issue is with the 1Password desktop app's connection to your 1Password account. Closing and re-opening the main window of the 1Password app doesn't stop 1Password's background processes so the app might not have locked in your previous tests. 

So that I can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/sync-from-browser-extension-to-mac-app-is-very-slow/153756/replies/153802
  • Your forum username: BMorearty


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • BMorearty's avatar
    BMorearty
    New Contributor
    10 months ago

    Thanks, Dave. The support ticket ID is MUT-65192-148.

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      10 months ago

      Thank you for posting the Support ID! I see that you're already speaking to my colleagues over email, please continue the conversation there.

      -Dave