Forum Discussion

BMorearty's avatar
BMorearty
New Contributor
6 months ago

Sync from browser extension to Mac app is very slow

I've had this problem for years and have reported it in the past. It's incredibly frustrating. I use Firefox on a Mac. When I create and save a new login item, the sync from the browser extension to...
browser extension
macos
starwolf's avatar
starwolf
Occasional Contributor
2 months ago

I just experienced to same issue in the opposite direction. I changed a login username in the macOS 1Password app and waited more than 5-6 minutes for it to sync to my browser extensions in Arc and Edge. I finally found this forum post and tried locking the desktop app. The change synced within the few seconds it took to lock/unlock.

It appears 1Password devs never fixed the slow sync issue. 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

starwolf​ 

I'm sorry that you're seeing a similar issue. Have you only seen the issue once? Or has it occurred multiple times? 

The next time that the issue occurs, before you lock and unlock 1Password, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/sync-from-browser-extension-to-mac-app-is-very-slow/153756/replies/159621
  • Your forum username: starwolf


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave