Forum Discussion

BMorearty's avatar
BMorearty
New Contributor
11 months ago

Sync from browser extension to Mac app is very slow

I've had this problem for years and have reported it in the past. It's incredibly frustrating. I use Firefox on a Mac. When I create and save a new login item, the sync from the browser extension to...
browser extension
macos
jacob1p's avatar
jacob1p
New Contributor
2 months ago

Locking and unlocking the Mac app does resync, but I'd rather not have to go through that process and re-enter password. Can't you add a Sync button, or auto-sync more frequently?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

jacob1p​ 

I’m sorry you’re experiencing an intermittent delay before your items appear in the 1Password for Mac app. Normally, 1Password for Mac downloads and displays new items and changes immediately when they’re made on another device. If that isn’t happening, it may suggest that something on your device or network may be interrupting or interfering with 1Password’s normal operation.

As a first step, ensure that any security appliances, firewalls, and VPNs/proxies aren't blocking or interfering with any of 1Password's port and domains: 1Password ports and domains

If that doesn't help then, so that our team can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from your Mac the next time that the issue is occurring (before you fix the issue by manually locking and unlocking the app):

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/sync-from-browser-extension-to-mac-app-is-very-slow/153756/replies/165927
  • Your forum username: jacob1p


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave