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Forum Discussion
vishalsheth
3 years agoSuper Contributor
Sync issue
1pwd8 does not sync and update. 1pwd7 syncs smoothly.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
ag_mike_d
1Password Team
2 years agoHello again vishalsheth,
Thanks so much for your reply and providing this feedback. I'm sorry to hear you've been encountering some additional issues.
I've taken a look back through this thread and at the support ID you provided and it appears that we had not received a reply. Due to our retention policies, the original diagnostics report is no longer available to us.
Is the 1Password 8 app experiencing syncing issues again? If so, I'd like to ask to send a new email to us at support+forum@1password.com and include an updated diagnostics report from 1Password for Windows. For your privacy, please do not include this report here:
* How to send a 1Password diagnostics report
If the syncing issues are still resolved but you are experiencing other troubles please include those details in your email message and the team will be happy to help you further.
Could you also include:
* A link to this thread: https://1password.community/discussion/143614/sync-issue
* Your forum username: vishalsheth
* The new support ID#
We'll be looking forward to hearing back from you soon!