Forum Discussion

Anonymous

3 years ago

Synchronisation issues

I just added an italki account on my desktop and I'm trying to use the credentials in the mobile app, I search for the creds in the 1pass8 but the app says that there are no italki creds in my vault. It took me to log in again into the 1pass8 app for stuff to synchronise.

android

2 Replies

1P_Timothy
Community Manager
3 years ago
Hello @skyglitter, thanks for letting us know about these issues!

When signing up on the forum, did 1Password for Android fill the username and password field, just not the confirm password field? If so, this may be related to a filling bug with 1Password 8 for Android and not a sync issue.

In regards to items on your PC not syncing across your account, I'd like to ask you to create a diagnostics report from your PC:

Sending Diagnostics Reports (Windows)

Sending Diagnostics Reports (Mac)

Sending Diagnostics Reports (Linux)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/133501/synchronisation-issues#latest

Your forum username: skyglitter

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!

ref: dev/core/core#16684
Anonymous
3 years ago
Also, even on your own forum - I created an account and saved the creds into the mobile 1pass app. When I tried accessing the creds to use the password in the password confirmation field, I got nothing (see screenshot).

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Synchronisation issues","moderationData":{"__ref":"ModerationData:moderation_data:117587"},"body":"

Hello @skyglitter, thanks for letting us know about these issues!

\n\n

When signing up on the forum, did 1Password for Android fill the username and password field, just not the confirm password field? If so, this may be related to a filling bug with 1Password 8 for Android and not a sync issue.

\n\n

In regards to items on your PC not syncing across your account, I'd like to ask you to create a diagnostics report from your PC:

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n

A link to this thread: https://1password.community/discussion/133501/synchronisation-issues#latest
Your forum username: skyglitter

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!

\n\n

ref: dev/core/core#16684

Also, even on your own forum - I created an account and saved the creds into the mobile 1pass app. When I tried accessing the creds to use the password in the password confirmation field, I got nothing (see screenshot).

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Forum Discussion

Synchronisation issues

"Edit" Mode on every startup?

Unable to sign in to 1Password using a QR Code and 1Password 7 for Android

macos: no option to add trusted browser

1Password app login vs Account login

Safari crashes on Open & Fill