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Forum Discussion
Syncing issues on Macbook
Hi all. I have had a Macbook Air for years and for as long as I had it I have had issues with 1Password and not seeing the latest changes made on other devices. Locking and unlocking the vault alway...
It must be something related to your specific setup, assuming we are talking the latest and greatest 1Password 8? (Or are you using another version)? Is it just a regular MBP or is it in any way prepared or limited by profiles (i.e. company profiles)?
I use plural devices including Android and Windows next to the Apple based family and never had these issues. Apologies for pointing back to what you received from support, but it should be something either related to your account OR some profiling on the laptop.
I am well aware it could be the fault of my setup. Latest version of 1P 8.x yes. No company profiles on the MBP.
Like I said I ignored it mostly until its now happened on a second device. Happy to provide logs etc. to support.
Trevor_1PModerator
Hi Dimtar,
Having our Support team take a look at the logs from your new device would be the best way to help in this case. As such, I'd like to ask you to create and share a 1Password diagnostics report from your MacBook Pro:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/syncing-issues-on-macbook/165377
- Your forum username: Dimtar
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!Ticket logged thanks.
Sent the email 20 minutes ago but no auto reply from the bot and nothing in my junk/spam. I'll update the thread if that changes.AAX-63363-663
One of the mods should be reading this and able to reply to you
