Forum Discussion

Dimtar's avatar
Dimtar
New Contributor
1 month ago

Syncing issues on Macbook

Hi all. I have had a Macbook Air for years and for as long as I had it I have had issues with 1Password and not seeing the latest changes made on other devices. Locking and unlocking the vault alway...
macos
Dimtar's avatar
Dimtar
New Contributor
1 month ago

I am well aware it could be the fault of my setup. Latest version of 1P 8.x yes. No company profiles on the MBP. 

Like I said I ignored it mostly until its now happened on a second device. Happy to provide logs etc. to support.

Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
1 month ago

Hi Dimtar​,

Having our Support team take a look at the logs from your new device would be the best way to help in this case. As such, I'd like to ask you to create and share a 1Password diagnostics report from your MacBook Pro:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/syncing-issues-on-macbook/165377
  • Your forum username: Dimtar


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

  • Dimtar's avatar
    Dimtar
    New Contributor
    1 month ago

    Ticket logged thanks.
    Sent the email 20 minutes ago but no auto reply from the bot and nothing in my junk/spam. I'll update the thread if that changes.

    AAX-63363-663

    • Trevor_1P's avatar
      Trevor_1P
      Icon for Moderator rankModerator
      1 month ago

      Hi Dimtar​,

      Thanks for sharing the Support ID! I see a member of the Support team has replied to your email so I'd recommend continuing the conversation there.