Forum Discussion

Former Member's avatar
Former Member
4 years ago

Syncing method??

I've had 1Password syncing work like a charm for a long time on my MBP, iPhone and iPad. I now have a Mac mini and installed 1Password but, for the life of me, I can't figure out how to set up syncing. I don't have a paid membership. I imported my today's backup from my MBP but in it, there is zero data. I don't believe I'm syncing to iCloud or Dropbox. What's my next step?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

ios
macos

3 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    @csonni:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: BJQ-94966-137

  • Former Member's avatar
    Former Member
    4 years ago

    Sent from my Mac and my iPhone.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @csonni:

    Thanks for writing in, and I'm sorry you're running into trouble getting 1Password set up on your new Mac mini. Since it sounds like we'll need to take a closer look at the way your devices are configured, I'd like to ask you to create some diagnostics reports, one from each of your devices:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!