Forum Discussion

markles's avatar
markles
New Contributor
2 years ago

Syncing

I have 1p installed on my Mac laptop and iPhone. But the Mac version doesn't have all the items that my iPhone has. How do I solve this, please? 1Password for Mac 8.10.28 (81028034), on PRODUC...
macos
qdev's avatar
qdev
New Contributor
8 months ago

I mention I have similar issues too.

I have noticed that only if do a change (add or update an item) on the phone, it is not synced back to the computer until I start changing something (else) on the computer which will trigger the sync and I'll get the changes from the phone, but not until that.

I mention that I use a business account that I do not manage, and use also personal vaults.

  • 1Password for Mac 8.10.64 (81064007) on MacOS 15.3.1
  • 1Password for iOS 8.10.64 (81064007) on iOS 16.3.1
  • Jleick's avatar
    Jleick
    New Contributor
    8 months ago

    Hey qdev!

    Have you tried uninstalling and reinstalling 1p from your mac as suggested by markles?  I’d be curious to see if this works consistently.

    • qdev's avatar
      qdev
      New Contributor
      8 months ago

      Hi Jleick 

      I am a developer, and uninstalling / reinstalling an app just in order to force a sync doesn't seem like a legit solution.

      What I have discovered is that any changes done on the phone do not trigger any sync towards my Mac, while changes on Mac do trigger a sync and I see changes done on the phone as well, which sounds like a bug for me.

      • Jleick's avatar
        Jleick
        New Contributor
        8 months ago

        Hey qdev,

        Same here.  Also, I'm running similar versions as you on macOS and iOS.  My hope was the reinstall will trigger the app to sync properly going forward (not just once per reinstall).