Forum Discussion

markles's avatar
markles
New Contributor
2 years ago

Syncing

I have 1p installed on my Mac laptop and iPhone. But the Mac version doesn't have all the items that my iPhone has. How do I solve this, please? 1Password for Mac 8.10.28 (81028034), on PRODUC...
macos
Jleick's avatar
Jleick
New Contributor
8 months ago

Hey qdev!

Have you tried uninstalling and reinstalling 1p from your mac as suggested by markles?  I’d be curious to see if this works consistently.

qdev's avatar
qdev
New Contributor
8 months ago

Hi Jleick 

I am a developer, and uninstalling / reinstalling an app just in order to force a sync doesn't seem like a legit solution.

What I have discovered is that any changes done on the phone do not trigger any sync towards my Mac, while changes on Mac do trigger a sync and I see changes done on the phone as well, which sounds like a bug for me.

  • Jleick's avatar
    Jleick
    New Contributor
    8 months ago

    Hey qdev,

    Same here.  Also, I'm running similar versions as you on macOS and iOS.  My hope was the reinstall will trigger the app to sync properly going forward (not just once per reinstall). 

    • 1P_Timothy's avatar
      1P_Timothy
      Icon for Community Manager rankCommunity Manager
      8 months ago

      Hey qdev, Jleick, thanks for writing in!

      I'm sorry to hear you both encountered sync issues. Re-installing shouldn't typically be necessary for a sync issue, but like the classic "turn it off, then turn it on again" it can work. 

      Are you still running into the same sync issues currently?