Forum Discussion

poconi's avatar
poconi
Frequent Contributor
4 years ago

The app crashes and force closes.(BUG)

Hi, I have a problem about 1password for windows Beta I change my Secret Key regularly, but right after I change it, I get re-signed in, and when I log in after entering my account information in "...
windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
4 years ago

Hi poconi, thanks for getting in touch! I understand that after changing your account details, 1Password 8 crashes during the sign-in process.

To investigate this further, I'd like to ask you for a diagnostics report from your Windows PC:

Attach this file in an email addressed to support+windows@1password.com. With your email please include:

You'll receive an automated response from our BitBot assistant with a Support ID. Please post that number here. Thanks!

Gem