Forum Discussion

vidario's avatar
vidario
Frequent Contributor
2 years ago

The extension on Safari stays locked even when the app is unlocked.

Hi, the 1Password extension on Safari remains locked even if the app is unlocked, and I always have to click on the icon to unlock it (the connection between the app and the extension is regularly ac...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, vidario. Thank you for writing in. I'm sorry about the issue you're encountering with 1Password.

First, I recommend checking the steps in this support article: https://support.1password.com/connect-1password-browser-app/#make-sure-1password-and-your-browser-are-up-to-date. If you are still experiencing issues, can you check if the problem occurs in other browsers?

-Evon