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Former Member's avatar
Former Member
4 years ago

"The installation failed" - but did it??

Today I downloaded 1Password and signed up for my account. I downloaded the installer for Mac (7.9.2). I am running Mac OS 10.13.6. I do not have a previous version of the app on my system. I ran the...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @keriah! 👋

I'm sorry to hear that you ran into an issue while installing 1Password 7 for Mac. This looks to be an example of a "false error" that our developers are aware of where the installer gives a message that the installation failed but where, in reality, the installation succeeded. Please check the following:

  1. Open and unlock 1Password 7 for Mac.
  2. Click on 1Password 7 next to the  in the menu bar.
  3. Click About 1Password.

If you're running 7.9.2 then that's the latest version and there's nothing more for you to do. I'll add your report of the issue to our internal work item so that our developers are aware.

Let me know if that helps. :)

ref: dev/apple/issues#5192