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aarongallagher's avatar
aarongallagher
New Contributor
14 hours ago

The Safari Extension won't load and acts glitchy

What the heck is wrong with the Safari Extension? I have gone through the troubleshooting steps multiple times and it keeps reverting back to odd behavior. It won't load, it acts glitchy, it needs me to open the main app before it will sometimes work, etc.

Is this a known issue or is it just my machine?

Yes... I have the most updated version of MacOS, Safari, and the extension. I'm not a n00b... please don't ask me n00b questions. 😅

browser extension
macos

1 Reply

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 hour ago

    Hi aarongallagher​,

    I'm sorry to hear that 1Password for Safari keeps reverting back to a broken state even after you've followed troubleshooting steps.

    From what you're describing, I'm wondering whether there's an intermittent problem with the connection between the 1Password desktop app and the Safari extension.

    If you're up for it, the next time the extension is in that broken state, I'd like to ask you to create and share 1Password diagnostics reports from both the desktop app and browser extension:

     

    Attach the diagnostics to an email message addressed to: support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/the-safari-extension-wont-load-and-acts-glitchy/169140
    • Your forum username: aarongallagher

     

    You'll receive a reply with a Support ID number. Please post that number here. Thanks!