Forum Discussion

Former Member's avatar
Former Member
2 years ago

This continues to be an ongoing problem, I cannot login into Mac OSX native app

Why won't 1password fix this problem? I can login just fine on the web app but I cannot login onto the native mac app unless I reinstall. I am sick of reinstalling every two weeks when it asks for a password and won't take my fingerprint. Please fix your insanely buggy product. I know I am not the only one with this issue, seems to be a problem for quite a few people. Just fix your software!!!

1Password Version: Latest dowload
Extension Version: Not Provided
OS Version: 11.6.8
Browser:_ Native app
Referrer: forum-search:https://1password.community/search?Search=unable%20to%20login%20from%20max

macos

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @cloudforest! 👋

    I'm sorry to hear that your account password isn't accepted by 1Password unless you reinstall the app. I'm not aware of a current known issue that matches this behaviour so we'll need to investigate further what might be going wrong on your device.

    I've sent you an email, let's continue the conversation there.

    -Dave

    ref: BEI-73325-938