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Forum Discussion
biorosetics
2 years agoNew Contributor
Titan security key doesn't work with the 1Password for Mac desktop app but works on other platforms
When I add a (Google) Titan security key I cannot use the MacOS application - latest version, 1Password for Mac 8.10.28 (81028034) - a prompt ask for the key (done) but cannot use it.
This Titan k...
1P_Dave
Moderator
2 years agoHello biorosetics! 👋
I'm sorry that you're unable to to authenticate the 1Password app using your Titan security key. I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/145218/adding-titan-security-key-to-my-account-has-locked-me-out-of-macos-app
- Your forum username:
bioresetics
- The specific model of your Titan security key.
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#27592