Forum Discussion

biorosetics's avatar
biorosetics
New Contributor
2 years ago

Titan security key doesn't work with the 1Password for Mac desktop app but works on other platforms

When I add a (Google) Titan security key I cannot use the MacOS application - latest version, 1Password for Mac 8.10.28 (81028034) - a prompt ask for the key (done) but cannot use it. This Titan k...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

biorosetics

Thank you for posting the Support ID, your email made it to the right team. I suspect that you're being affected by a known issue that our developers are investigating but my colleague will be able to confirm that once they've reviewed your diagnostics report.

While the team is looking into this, you can add a TOTP authenticator app to your 1Password account and authenticate your account with the 1Password for Mac app using that authenticator app: Turn on two-factor authentication for your 1Password account

You should receive an email from my colleague soon, keep an eye on your inbox. Please continue the conversation there once you receive it.

-Dave

ref: TSV-89599-962