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biorosetics's avatar
biorosetics
New Contributor
2 years ago

Titan security key doesn't work with the 1Password for Mac desktop app but works on other platforms

When I add a (Google) Titan security key I cannot use the MacOS application - latest version, 1Password for Mac 8.10.28 (81028034) - a prompt ask for the key (done) but cannot use it. This Titan k...
macos
biorosetics's avatar
biorosetics
New Contributor
2 years ago

Dear community,

I received this email from the support team. Seems to be a known bug.

Hope this will be solved quickly.

regards

The logs in the diagnostics report indicate that you're experiencing a known issue that our development team is currently investigating. I apologize for any inconveniences this issue has caused. I can't offer a timeframe for when the fix will become available, but I'd recommend keeping 1Password up to date to ensure that you receive all fixes and improvements as soon as they are released

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security key doesn't work with the 1Password for Mac desktop app but works on other platforms","id":"message:59208","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:3146"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:59208"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:59208"},"body@stripHtml({\"truncateLength\":200})":" When I add a (Google) Titan security key I cannot use the MacOS application - latest version, 1Password for Mac 8.10.28 (81028034) - a prompt ask for the key (done) but cannot use it. \n\n This Titan k...","body@stringLength":"486","rawBody":"

When I add a (Google) Titan security key I cannot use the MacOS application - latest version, 1Password for Mac 8.10.28 (81028034) - a prompt ask for the key (done) but cannot use it.

\n\n

This Titan key can be used on the iOS version of the app using NFC.

\n\n

Thank you for your help.

\n\n
\n\n

1Password Version: 8.10.28
\nExtension Version: Not Provided
\nOS Version: 14.4.1 (23E224)
\nBrowser: Chrome 123.0.6312.87

\n","kudosSumWeight":1,"postTime":"2024-04-04T09:53:58.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:59208_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":308},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

When I add a (Google) Titan security key I cannot use the MacOS application - latest version, 1Password for Mac 8.10.28 (81028034) - a prompt ask for the key (done) but cannot use it.

\n\n

This Titan key can be used on the iOS version of the app using NFC.

\n\n

Thank you for your help.

\n\n
\n\n

1Password Version: 8.10.28
\nExtension Version: Not Provided
\nOS Version: 14.4.1 (23E224)
\nBrowser: Chrome 123.0.6312.87

"},"Conversation:conversation:59208":{"__typename":"Conversation","id":"conversation:59208","solved":false,"topic":{"__ref":"ForumTopicMessage:message:59208"},"lastPostingActivityTime":"2024-04-08T06:10:07.000-07:00","lastPostTime":"2024-04-08T06:10:07.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:59208":{"__typename":"ModerationData","id":"moderation_data:59208","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:59208_1":{"__typename":"Revision","id":"revision:59208_1","lastEditTime":"2024-04-04T09:53:58.000-07:00"},"ForumReplyMessage:message:59212":{"__typename":"ForumReplyMessage","id":"message:59212","conversation":{"__ref":"Conversation:conversation:59208"},"author":{"__ref":"User:user:3146"},"revisionNum":1,"uid":59212,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Titan security key doesn't work with the 1Password for Mac desktop app but works on other platforms","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:59212"},"parent":{"__ref":"ForumTopicMessage:message:59208"},"body":"

Dear community,

\n\n

I received this email from the support team. Seems to be a known bug.

\n\n

Hope this will be solved quickly.

\n\n

regards

\n\n
\n

The logs in the diagnostics report indicate that you're experiencing a known issue that our development team is currently investigating. I apologize for any inconveniences this issue has caused. I can't offer a timeframe for when the fix will become available, but I'd recommend keeping 1Password up to date to ensure that you receive all fixes and improvements as soon as they are released

\n
","body@stringLength":"585","rawBody":"

Dear community,

\n\n

I received this email from the support team. Seems to be a known bug.

\n\n

Hope this will be solved quickly.

\n\n

regards

\n\n
\n

The logs in the diagnostics report indicate that you're experiencing a known issue that our development team is currently investigating. I apologize for any inconveniences this issue has caused. I can't offer a timeframe for when the fix will become available, but I'd recommend keeping 1Password up to date to ensure that you receive all fixes and improvements as soon as they are released

\n
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