Forum Discussion

StoicTom's avatar
StoicTom
New Contributor
9 months ago

Touch ID cannot be enabled, macOS 14.7.1, 1Password 8.10.54

Hello, I'm using 1Password 8.10.54 on a Mac Mini with a Magic Keyboard with TouchID (lightning connector) under macOS 14.7.1. TouchID works at the macOS level, letting me unlock my screen. Howe...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 months ago

Hello StoicTom! 👋

I'm sorry that Touch ID isn't working with 1Password on your Mac Mini. Did Touch ID work with 1Password on the Mac Mini before? Or has Touch ID never worked on that specific Mac? As a first step try this:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

Let me know if that doesn't work.

-Dave