Forum Discussion

Former Member

3 years ago

can't enter information in 1Password on iPhone 14

Just bought a new iPhone 14. Entered many password categories with no problem. Came back to continue, when I clicked to enter master pw, got a flashing cursor but could not enter a code. I double ...

1P_Dave

Moderator

4 months ago

Hello chops! 👋

I'm sorry that you're unable to turn on Touch ID unlock for 1Password. Try the following steps:

Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
Open and unlock 1Password for Mac.
Choose Apple menu  > System Settings, then click Touch ID & Password.
Turn off all of the features, then turn all of them back on again.
Go back to 1Password and choose 1Password > Settings from the menu bar.
Click the Security icon, then turn on "Touch ID".
Lock 1Password by choosing 1Password > Lock from the menu bar.
Now try unlocking 1Password using Touch ID.

If that doesn't work then I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/touch-id-disabled/153371
Your forum username: Chops

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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The touch ID works on my keyboard (for mac sign in and out) but I can't seem to figure out how to enable it to work with 1p...","body@stringLength":"707","rawBody":"

I'm on a mac mini M1 with an apple touch ID keyboard using Sequoia 15.3.2. The touch ID works on my keyboard (for mac sign in and out) but I can't seem to figure out how to enable it to work with 1password. I'm on the latest 1password for mac v8.10.68.

Anyone else experience this and know how to make this work?

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Anyone else experience this and know how to make this work?

"},"Conversation:conversation:153371":{"__typename":"Conversation","id":"conversation:153371","solved":true,"topic":{"__ref":"ForumTopicMessage:message:153371"},"lastPostingActivityTime":"2025-03-21T06:21:31.023-07:00","lastPostTime":"2025-03-21T06:21:31.023-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:153371":{"__typename":"ModerationData","id":"moderation_data:153371","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTMzNzEtd1plVThP?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTMzNzEtd1plVThP?revision=1","title":"image.png","associationType":"BODY","width":684,"height":245,"altText":""},"Revision:revision:153371_1":{"__typename":"Revision","id":"revision:153371_1","lastEditTime":"2025-03-19T05:21:31.018-07:00"},"AcceptedSolutionMessage:message:153473":{"__typename":"AcceptedSolutionMessage","id":"message:153473","conversation":{"__ref":"Conversation:conversation:153371"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:153371/message:153473","revisionNum":1,"uid":153473,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Touch ID disabled","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:153473"},"parent":{"__ref":"ForumTopicMessage:message:153371"},"body":"

Hello chops! 👋

I'm sorry that you're unable to turn on Touch ID unlock for 1Password. Try the following steps:

Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
Open and unlock 1Password for Mac.
Choose Apple menu  > System Settings, then click Touch ID & Password.
Turn off all of the features, then turn all of them back on again.
Go back to 1Password and choose 1Password > Settings from the menu bar.
Click the Security icon, then turn on \"Touch ID\".
Lock 1Password by choosing 1Password > Lock from the menu bar.
Now try unlocking 1Password using Touch ID.

A link to this thread: https://www.1password.community/discussions/1password/touch-id-disabled/153371
Your forum username: Chops

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

","body@stringLength":"1702","rawBody":"

Hello ! 👋

I'm sorry that you're unable to turn on Touch ID unlock for 1Password. Try the following steps:

Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
Open and unlock 1Password for Mac.
Choose Apple menu  > System Settings, then click Touch ID & Password.
Turn off all of the features, then turn all of them back on again.
Go back to 1Password and choose 1Password > Settings from the menu bar.
Click the Security icon, then turn on \"Touch ID\".
Lock 1Password by choosing 1Password > Lock from the menu bar.
Now try unlocking 1Password using Touch ID.

A link to this thread: https://www.1password.community/discussions/1password/touch-id-disabled/153371
Your forum username: Chops

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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