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Touch ID disabled
I'm on a mac mini M1 with an apple touch ID keyboard using Sequoia 15.3.2. The touch ID works on my keyboard (for mac sign in and out) but I can't seem to figure out how to enable it to work with 1p...
Hello chops! 👋
I'm sorry that you're unable to turn on Touch ID unlock for 1Password. Try the following steps:
- Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
- Open and unlock 1Password for Mac.
- Choose Apple menu  > System Settings, then click Touch ID & Password.
- Turn off all of the features, then turn all of them back on again.
- Go back to 1Password and choose 1Password > Settings from the menu bar.
- Click the Security icon, then turn on "Touch ID".
- Lock 1Password by choosing 1Password > Lock from the menu bar.
- Now try unlocking 1Password using Touch ID.
If that doesn't work then I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/touch-id-disabled/153371
- Your forum username: Chops
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
