Forum Discussion

Former Member's avatar
Former Member
3 years ago

touch id for 1Password stopped working on my imac.

It's turned on both on my iMac and 1Password. Can someone help me get it back to working. TY

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:touch id for 1 password stopped working on my imac

macos
  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @mountart2, it's great to hear that this did the trick for you. Thank you for letting us know - and we'll be here for any further questions. Cheers! 😃

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks for writing back. t wasn't an issue setting up Touch ID, it was working fine ever since I've been using 1Password but stopped working when I updated 1Password to version 8 recently. Anyway, thanks for the tips, that did the trick, it's working fine now!

  • Alex_C_1P's avatar
    Alex_C_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @mountart2,

    I am sorry to hear you ran into an issue setting up Touch ID to work with 1Password on your Mac. We have a great guide that walks you through the setup process and common troubleshooting steps: Use Touch ID to unlock 1Password on your Mac.

    If you've tried all the troubleshooting steps in that article, and are still having an issue, we'll be able to help you more efficiently over email. I can see you have already sent us an email, so keep an eye out for out for our reply!

    Alex