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Forum Discussion
Touch ID for Mac - Opening 1PW after Launching or Locking?
Today I enabled Touch ID for 1PW on our MacBook Air. Two questions: Should 1PW always, without exception, present the "Touch ID or enter your password to allow this" option after Launching 1PW? Same question following Locking 1PW? I ask because I am seeing the 2nd screenshot (blue fingerprint), especially after a Lock (Shift-Command-L). The blue fingerprint screen does not recognize my fingerprint and I have to enter my password. I think I also saw the blue fingerprint screen following a Quit followed by a Launch shortly thereafter.
I requested support an hour or so ago because I could not get Touch ID for Mac working at all. I was able to enable Touch ID but noticed the behavior described above. Please ignore my support request.
1Password Version: 8.10.3 (81003012)
Extension Version: 1PW for Safari 2.8.1
OS Version: 13.2.1
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=Touch%20ID%20for%20Mac%20-%20Opening%201PW%20after%20Locking%20versus%20after%20Quitting%201PW
6 Replies
We have two macOS accounts on our MacBook Air. My Admin account now works fine with 1PW and Touch ID. However, I can’t get the other (Standard) account to work. The Touch ID check box on 1PW settings is grayed out.
I am also in contact with Tim G about this.
andrew_l_1P1Password Team
Hi jmb679 👋
Thanks for the updates, I'm glad to hear TouchID is working as expected now! To clarify, when you first launch the app you should see the TouchID prompt (the red fingerprint) but when the app is locked after it was already opened you'll need to click to invoke that same TouchID prompt. Let me know if you're seeing anything unexpected or have any questions!
Ok, yet another update / correction. I discovered that, when I see the blue fingerprint, I can get to the red fingerprint by clicking on the blue fingerprint. So, all seems to be working. Sorry for the confusion.
Correction to "Regarding I think I also saw the blue fingerprint screen following a Quit followed by a Launch shortly thereafter." I mistakenly thought that I had to enter my password because I saw the gray fingerprint, not the red fingerprint. All I had to do was to click anywhere on the screen, except for the Cancel and Use Account Password buttons. By doing so, the user sees the red fingerprint.
Regarding "I think I also saw the blue fingerprint screen following a Quit followed by a Launch shortly thereafter." ... this sometimes happens after a Lock, following by a Quit, followed by a Launch in rapid succession.
