Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Touch ID Grayed out on Macbook Pro (Sonoma OS)

Despite finding this issue on other forum entries, so far none of their solutions have worked. I have disabled and enabled the touch ID in System Settings, restarted, shut down, reinstalled 1Passwor...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi there @efudd

It sounds like you've done a lot of the recommended steps, so it'll be best if you can send us a diagnostics report by email so that we can look into this further.

☞ How to send a 1Password diagnostics report

Send it to support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey