Forum Discussion
Touch ID not working on iPad
I cannot turn on Touch ID in the app on my iPad. I have to manually type in the password whenever I login to 1Password. Is there a fix for this? I have restarted my iPad and that didn’t resolve the problem.
<<<<<< 1Password app settings. TouchID — can’t turn it on: >>>>>>
<<<<<< iPad details: >>>>>>
1Password Version: 8.10.2
Extension Version: Not Provided
OS Version: iOS 16.3.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=iPad%20touch
4 Replies
- 1P_Tommy
Moderator
@WilburForce
Ah, sorry about that I was just referring to my phone and typed Face ID. Whoopsie. Thanks for the nudge. I guess that setting is not there with Touch ID. Seems like it should be but that's another story for another time.
I had to go and pull out the iPad. I reinstalled 1Password 8 on my iPad and disallowed Touch ID. I was then able to turn it back on. Have you tried replacing the app? Being sure to allow Touch ID.
- Make sure all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit along with your password before you begin.
Thanks 1P_Tommy for the quick response. I have Touch ID and Passcode (no Face ID on this iPad). From Touch ID and Passcode, I don’t see Other apps. I checked iOS > Settings > 1Password, and nothing about Touch ID there either.
- 1P_Tommy
@WilburForce
Please check iOS > Settings > Face ID and Passcode > Other apps - and verify that 1Password is enabled there.
