Touch ID on Mac

@Lyno

I'm sorry that you're also running into trouble with using Touch ID to unlock 1Password. There isn't a singular known issue that is currently causing Touch ID issues and we'll need to investigate why Touch ID isn't working to unlock 1Password on your specific Mac.

Have you been able to unlock 1Password using Touch ID on your Macbook Air M2 before? Or has it never worked? Are you still able to unlock the Mac itself using Touch ID?

Can you also try the steps that I posted above, you can find them here. I look forward to hearing from you.

-Dave

Do we have an update on this? Same here with a Macbook Air M2

Thanks @Ashiado

ref: NZD-46757-575

Hello,

I am trying to troubleshoot an issue with using touch ID to open 1Password on a MacBook Air. It is the same issue as has been described by maxseelemann here on this forum.

Just like the users maxpano and maxseelemann, the touch ID option in 1Password is grayed out. I already followed all of the steps outlined by Dave_1P above (including restarting, turning touch ID on and off, etc.), but nothing has resolved the problem so far.

For reference, 1P was recently transfered to a new computer, so possibly this has something to do with it. If I enter the 1P master password, I can access all the passwords fine; it’s just that touch ID doesn’t work to unlock 1P, even though touch ID is turned on in system preferences and works in all other areas (to unlock the mac, etc.)

I will email a diagnostics report for troubleshooting purposes.

Thanks for your help!

@fonzman

I'm happy to hear that Touch ID is working for you again. 🙂

-Dave

1P_Dave Manually closing everything - and doing a restart after did the job. Thanks for the great support!

@fonzman

I'm sorry to hear that you can't unlock the main 1Password app using Touch ID. Can you please try the following steps:

1. Close all open web browsers.
2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
3. Double-click on 1Password from your Mac's Application folder.
4. Open your web browser.

If that doesn't work then I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/675803/#Comment_675803
• Your forum username: fonzman
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

I have a related issue with a Mac Mini M2 using a TouchID Keyboard. 1Password won't show unlocking with TouchID for the main application. But it works when trying to insert passwords e.g. with Safari. I have tried the above steps, but without success. I use version 8.9.15.

Many thanks in advance.

-Peter

maxseelemann

Thank you for the reply. I've located your ticket and I see that due to the routing an auto-reply including a Support ID wasn't sent but the ticket did make it to the right team in the end. One of my colleagues will take a look at your diagnostics report and send you a reply as soon as possible. 🙂

-Dave

ref: ZenDesk-105320

Okay, sent it. Did get a confirmation but not a Support ID number back, though.