Touch ID prompt not focused

pixelmachine

Thanks for the reply. If you do manage to reproduce the issue again using the latest version of 1Password (8.10.30 at the time of writing) then I'd like to ask for a diagnostics report and screenshot to investigate this further:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/708839/#Comment_708839
• Your forum username: pixelmachine
• A screenshot of the issue
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Yep I'll try to do that.

I think opening 1P was triggered by the other issue I posted (Safari disconnecting) – I clicked the menu bar icon because the Safari ones weren't working correctly. The main window and Touch ID dialog appeared but presumably the window appeared slightly after the dialog, therefore stealing the focus.

If I remember correctly the main window was slightly off center and about a third the height and width of the screen (I never make it full screen). The Touch ID dialog was overlapping but not covered by it and immediately became inactive when the main window appeared. I can't currently reproduce it now but it happens often enough that I came here to moan!

I also get the situation fairly often of the main window being launched behind other windows so there's definitely something weird about how the main app opens.

pixelmachine

I'm sorry that you're seeing the same issue. Can you take a screenshot of your entire screen the next time that the issue occurs so that I can better understand the situation on your Mac? I can only reproduce the issue when the 1Password window is expanded to take up the entire screen like shown in Smith166's Youtube video or when 1Password is used in full screen mode.

Can you also tell me how you're opening the main window when the issue occurs? From the Dock, from the Applications folder, from the menu bar icon, etc...

I look forward to hearing from you.

-Dave

I came here to mention the exact same issue and I can confirm that along with a load of other little paper cuts this is also driving me mad.

I can also confirm that having the window smaller does not work around the issue at all.