Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Touch ID sensor is currently unavailable.
After updating my system to macOS Sequoia 15 Beta 3 (24A5289h), I am no longer able to unlock 1Password with Touch ID. It will ask me to use Touch ID to unlock 1Password, but after I use the correct ...
1P_Dave
Moderator
ModeratorHello realSeven! 👋
I'm sorry that you're unable to unlock 1Password using Touch ID. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147268/touch-id-sensor-is-currently-unavailable#latest
- Your forum username:
Realseven - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
