Forum Discussion

JC54's avatar
JC54
New Contributor
2 years ago

Touch ID sensor is currently unavailable.

On 1Password app, very frequently I've had a popup that says "Touch ID sensor is currently unavailable. You need to sign in using your account password."

Why is it "not available?" Something wrong with the keyboard? 1Password?

1Password for Mac version 2.25.1, but the popup is in the 1Password app when unlocking with it.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: MacOS Sonoma 14.4.1
Browser: Safari

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    JC54

    Thank you for posting the Support ID. I see that my colleague has sent you a response over email, please continue the conversation there.

    To prevent duplication of efforts, I'm closing this thread.

    -Dave

    ref: PUL-58156-239

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello, JC54. Thank you for writing in. I am sorry about the problem you are running into with 1Password.

    So that the team can take a closer look at the issue you are experiencing, I request that you send us some information to mailto:support+forum@1Password.com.

    With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/146660
    • Your forum username: JC54
    • A diagnostics report: https://support.1password.com/diagnostics/

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

    -Evon