Forum Discussion

JC54's avatar
JC54
New Contributor
2 years ago

Touch ID sensor is currently unavailable.

On 1Password app, very frequently I've had a popup that says "Touch ID sensor is currently unavailable. You need to sign in using your account password." Why is it "not available?" Something wrong...
macos
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, JC54. Thank you for writing in. I am sorry about the problem you are running into with 1Password.

So that the team can take a closer look at the issue you are experiencing, I request that you send us some information to mailto:support+forum@1Password.com.

With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/146660
  • Your forum username: JC54
  • A diagnostics report: https://support.1password.com/diagnostics/

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

-Evon