Forum Discussion

NBG's avatar
NBG
New Contributor
2 years ago

Touch ID sensor is currently unavailable.

I am getting an error "Touch ID sensor is currently unavailable. You need to sign in using your account password." This started recently, and when I checked Settings > Security > Unlock, both Touch I...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

NBG

Thank you for the reply. If the issue is intermittent, and you can use Touch ID to unlock 1Password some of the time, then you can skip the steps listed above for now since they're meant for cases where Touch ID isn't working at all. The next time that the issue occurs can you try the following:

  1. Click on the  in the menu bar.
  2. Click System Settings.
  3. Click Privacy & Security.
  4. Click Advanced.
  5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
  6. You'll now see a macOS system prompt asking you to confirm the action using Touch ID.

Are you able to use the Touch ID to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

Can you also tell me how you resolve the intermittent issue when it does occur? Does Touch ID just start working after some time? Or do you need to restart your Mac or 1Password?

-Dave