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Forum Discussion
NBG
2 years agoNew Contributor
Touch ID sensor is currently unavailable.
I am getting an error "Touch ID sensor is currently unavailable. You need to sign in using your account password." This started recently, and when I checked Settings > Security > Unlock, both Touch I...
Former Member
2 years agoThe error is intermittent for me (well, it was after restarting in the first set of troubleshooting steps) but I did not see the system prompt asking me to confirm using Touch ID as in the second set of steps.
This particular error has only appeared since the most recent update. However, in the past month or so, I have had to unlock both the main application and the Safari extension – even when I'd just unlocked the main app – which I don't believe was the case before.