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Forum Discussion
NBG
2 years agoNew Contributor
Touch ID sensor is currently unavailable.
I am getting an error "Touch ID sensor is currently unavailable. You need to sign in using your account password." This started recently, and when I checked Settings > Security > Unlock, both Touch I...
kevin_li
1Password Team
2 years agoHi @baldyauldeejit ,
We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:
In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.
-Kevin