Touch input incorrect with 1p8 on Windows 11

Hello @karael!

We appreciate your report - I'm sorry to hear that you are running into troubles as well. Can you reach out to us at support+windows@1Password.com and send us a diagnostics report so we can update your details for the team in the issue we have filed?

Please also include a link to this thread in your email, along with your forum handle in your reply. Thanks!

I am also seeing this issue on 8.6.0+. As described by martinsteel, most of the UI is unusable via touch inputs.

My machine is a Surface 6 Pro running Windows 11.

martinsteel, thanks for the updated information and sorry for the troubles. I'll get these latest details off to the team.

In the meantime, can you please provide some additional details via email to support+windows@1Password.com? Please do not post your these details in the forums.
* How to send a 1Password diagnostics report

Can you also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you!

ref: ZET-88743-921

Hi ag_mike_d,

I’ve done a little more testing and can confirm 8.6.0 is completely unusable with touch across multiple Surface devices.

Nothing other than the left sidebar really works at all.

Hello again martinsteel.

Touch input on a Surface Pro 5 under Windows 11 Enterprise 21H2.

• Unable to select anything in the items list
• Unable to interact with any of the UI for an item e.g. copy username or click edit button
• Holding finger on an entry in the list highlights it but doesn't select it (would normally show context menu)

Previously, you mentioned some difficulties with a Surface Pro 8 under Windows 11. Are you seeing the same issues across all Surface Pro devices you've used?

I'm sorry for the continued difficulties while using Surface Pro devices and would suggest reverting to 1Password 7 for Windows for the time being. I've updated your details in the issue I previously opened for the development team so they can continue to test and make improvements as necessary.

Please let us know if you have additional questions or concerns. Have a great day!

Hi ag_mike_d just to update you on this it's completely unusable in 8.6.0 😞

Touch input on a Surface Pro 5 under Windows 11 Enterprise 21H2.

• Unable to select anything in the items list
• Unable to interact with any of the UI for an item e.g. copy username or click edit button
• Holding finger on an entry in the list highlights it but doesn't select it (would normally show context menu)

It looks like someone in the testing team needs a touch screen Windows device.

Hi martinsteel, I've included these additional details for team. Thanks for the update! :)

Hiya ag_mike_d

I’m using a Surface Pro 8, with Windows 11. I’m seeing the same context menu issue on a Surface Pro 4 with Windows 10.

For comparison I can confirm 1Password 7 worked really well with touch on the Surface Pro 4 with Windows 10.

I’m also seeing issues with 1Password in Firefox on Windows 11. The main UI triggered by the toolbar button closes on touch rather than performing the expected action like opening settings. However this may be a Firefox issue as it seems a bit flaky with other touch scenarios on Windows 11/Surface Pro 8.

Hello again martinsteel! I'm sorry for the issue you are having with the touch input and 1Password 8.

Can you please let us know what type of device you are using and any other details about the device that may be useful?
* Are you seeing these same issues elsewhere such as 1Password in your browser or other apps?
* Was this behaviour new to Windows 11? Did you experience or were you at all able to test this 1Password 8 on Windows 10?

I'm personally unable to test this and would like to defer this to team for testing and reproduction purposes. In the meantime, I've started by filing this issue for the team's investigation and added your comments so they are aware of the types issues you are currently seeing with Windows 11.

Thank you for reporting this behaviour.

ref: dev/core/core#11876