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Forum Discussion
TouchID Greyed Out
Hello,
I have read through the forums and none of the other "fixes" have worked for me.
When I try and enable TouchID to unlock 1pass, the option is greyed out in settings.
I have tried resta...
1P_Tommy
Moderator
ModeratorI'd like to ask you to create a diagnostics report from your device. The primary reason for the report is that there could be different causes and we'd like to ensure we give you the correct steps to resolve the situation. If it's the issue I have in mind the turn around time should be on the shorter side.
- Open 1Password.
- Press command and comma. The 1Password Preferences/Settings will open.
- Click Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
ChiraagP A link to this thread:
https://1password.community/discussion/144904/touchid-greyed-out#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
