Forum Discussion

mmtrago's avatar
mmtrago
New Contributor
1 month ago

TouchID No Longer Working

Hi,

TouchID was working fine on my Macbook Air M4, but after i updated to MacOS Tahoe 26.3 Beta, it no longer works. I haven't had issues with any beta previously, so not sure if that's the case. I have the security settings set as they should be to have TouchID enabled. As I said, it worked fine until today. I'm forced to put in my master password each time it locks.

1password.com
macos

1 Reply

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    1 month ago

    Hi mmtrago​  thanks for reaching out!

    I'm sorry that you’re unable to turn on Touch ID for 1Password on your Mac. I'd like you to please try the following:

    1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
    2. Open and unlock 1Password for Mac.
    3. Choose Apple menu  > System Settings, then click Touch ID & Password.
    4. Turn off all of the features, then turn all of them back on again.
    5. Go back to 1Password and choose 1Password > Settings from the menu bar.
    6. Click the Security icon, then turn on "Touch ID".
    7. Lock 1Password by choosing 1Password > Lock from the menu bar.
    8. Now try unlocking 1Password using Touch ID.

     

    For many people just restarting their Mac gets Touch ID working again, if it does for you as well then you can skip the rest of the steps.

    If those steps don't help, I'd like to ask you to create and share a 1Password diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/touchid-no-longer-working/166405
    • Your forum username: Mmtrago


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!