Forum Discussion

cortig's avatar
cortig
Super Contributor
3 years ago

TouchID not working in Safari

TouchID with the Safari extension has been problematic for me lately. It used to work flawlessly, then stopped altogether, then briefly worked again and now it’s once again no longer working and I sy...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello cortig! 👋

I'm sorry to hear that 1Password isn't working properly Touch ID. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. Please try the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Application folder.
  4. Open your web browser.

Let me know if that fixes the issue.

@josmac

The latest version of the extension is 2.14.1, please update and then restart the your browser and let me know if that improves things: How to keep 1Password up to date in your browser

-Dave