TouchID requires password too often

I have some additional infos about my current setup, which I think could be related to the problem.

• I'm always using an external monitor and have my Mac Book Pro's lid closed. Touch ID is disabled in that case, but Apple Watch is still working.
• If unlock with Apple Watch is not working, I wait for some time (can't say exactly how long it takes) and unlock with Apple Watch works again.
• It also works most of the time when I open the lid of my Mac Book Pro when this issue occurs. Touch ID gets activated an I can unlock with Touch ID, even if Apple Watch is not working.

Maybe someone else have similar experiences?

Cheers, Phil

Well...I may have spoken too soon, as it happened twice this morning. Unfortunately, it will just have to wait as I'm slammed until Friday.

LarryMcJ,

Glad to hear an update resolved things on your end, thanks for updating folks here on the forum. Hopefully you'll never have to do a full re-install but certainly a troubleshooting step to keep in your back pocket. 🙂

@philb74 and @whackit,

If you folks are still experiencing this on the latest versions of 1Password and MacOS, I'd like to ask you to create a diagnostics report from your Mac:

• Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com along with your forum username and a link to this thread. We'll connect your conversations and take a look under the hood to see what's going on.

If you'd prefer to try a fresh installation first, you can find instructions on our website here: How to uninstall 1Password

Thanks for your patience, looking forward to getting this resolved for you both. 😊

More folks than not don't have this issue, though I certainly know it's real. If it returns for me, I'll do what one of the Agile folks recommended, and rip it completely off my Mac and do a complete reinstall, preferences and all.

FWIW, upgrading to v8.9.10 seems to have fixed this

Not for me. I'm on 8.9.10. I will say that my install seems buggy in general though.

@whackit – FWIW, upgrading to v8.9.10 seems to have fixed this. It was occurring all too often, but it hasn't since 1Password updated. If it's still happening to you in v8.9.10, then it's probably just a matter of time before I see it again.

Same problem here. Frequent hangs of browser extension in Safari and constantly asking for manual input. Incredibly frustrating.

After the recent update to v8.9.10, I'm happy to report this is not happening anymore. I've tested it dozens of times and it is 100% fixed! I didn't change anything on my end with hardware or other apps, so I have to think v8.9.10 was the solution. Thanks to all the 1Password staff for the forum and email support with this!

FWIW, my problem began with 1P v8 beta (not on the beta now), which preceded Ventura.

Hi all, I've got the same issue since I upgraded to Ventura.