Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

TouchID stopped working since iOS16 [Fixed. Please see the approved answer for details.]

https://1password.community/discussion/comment/676600/#Comment_676600 . Since I updated to iO16, TouchID is no longer recognized by apps. The TouchID dialog appears, but then termin...
ios
Anonymous's avatar
Anonymous
3 years ago

Hi

I've recently purchase a new iPad 9 Gen which has touch id. I have set up Touch ID and have no problems with any other apps or logging into the iPad using touch.

The only app that's causing any problems is 1Password. Every time I open the app up it asks for the Thumb access but then immediately says "You need to enter your account password before you can use Touch ID". I enter the password but as soon as I open the app again it wants to have the password again and Touch ID has never worked.

I've tried resetting touch id, new thumb prints, restarts, re-installed 1Password. No luck.

1Password works fine on my iPhone with Face ID but not on this iPad.

Like I say, all other apps are working fine.

I've run out of ideas now as to what else I could do?

Thanks
Carl

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided