Forum Discussion

New Contributor

7 months ago

Transfer key not shown in app

When setting up a new device I have to be logged in to our company.1password.eu site in my browser to access the transfer key, even though the browser extension asks to open up the app. Why? This i...

browser extension

macos

1P_Dave

Moderator

6 months ago

Hello jbygden! 👋

I'm sorry that you're not able to approve the encryption key transfer request using the 1Password for Mac app. So that I can investigate this further, can you reproduce the issue one more time and then I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Using the email address associated with your 1Password account, attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/transfer-key-not-shown-in-app/153065
Your forum username: Jbygden

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave