Forum Discussion
Transfer key not shown in app
ModeratorHello jbygden! 👋
I'm sorry that you're not able to approve the encryption key transfer request using the 1Password for Mac app. So that I can investigate this further, can you reproduce the issue one more time and then I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Using the email address associated with your 1Password account, attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/transfer-key-not-shown-in-app/153065
- Your forum username: Jbygden
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Do you have any upload site I could use instead of attaching a large file to an email?
I seem to be unable to attach it due to it's size...
- 1P_Dave
Usually a diagnostics file of a larger size can indicate repeated log lines. Try right-clicking on the diagnostics report and clicking Compress. If the resulting compressed diagnostics report is less than 20MB then attach it directly to your email.
If the compressed file is still too large then send an email to support@1password.com and include a link to this thread. Post the Support ID that you receive here and I'll be able to find your email and email you a secure upload link that can handle larger file sizes.
-Dave
