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Forum Discussion
Transfer key not shown in app
When setting up a new device I have to be logged in to our company.1password.eu site in my browser to access the transfer key, even though the browser extension asks to open up the app. Why? This i...
Do you have any upload site I could use instead of attaching a large file to an email?
I seem to be unable to attach it due to it's size...
1P_Dave
Moderator
ModeratorUsually a diagnostics file of a larger size can indicate repeated log lines. Try right-clicking on the diagnostics report and clicking Compress. If the resulting compressed diagnostics report is less than 20MB then attach it directly to your email.
If the compressed file is still too large then send an email to support@1password.com and include a link to this thread. Post the Support ID that you receive here and I'll be able to find your email and email you a secure upload link that can handle larger file sizes.
-Dave
