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jbygden's avatar
jbygden
New Contributor
7 months ago

Transfer key not shown in app

When setting up a new device I have to be logged in to our company.1password.eu site in my browser to access the transfer key, even though the browser extension asks to open up the app. Why? This i...
browser extension
macos
jbygden's avatar
jbygden
New Contributor
6 months ago

1P_Dave- did you have a link where I could upload my diagnostic file?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

jbygden 

I see that you were able to send in the diagnostics report and the team has received it on our end. One of my colleagues will send you a reply via email soon, please continue the conversation there. 

-Dave

  • jbygden's avatar
    jbygden
    New Contributor
    6 months ago

    1P_Dave- I just got an email reply saying that he (Mike M) was unable to receive the file, so I don't know what else to do...

    • jbygden's avatar
      jbygden
      New Contributor
      6 months ago

      1P_Dave- I re-uploaded the diagnostics file now and sent another email to Mike M with another link to this discussion.
      Could you perhaps help him finding the file, if you can see that it's uploaded?

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        6 months ago

        jbygden 

        I'm sorry for the delay. I see that my colleague received your diagnostics report and sent you an email after reviewing it. Please continue the conversation in the support ticket by replying to that email. 

        To prevent duplication of efforts, I'll close this thread. 

        -Dave