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Forum Discussion

Centime

Occasional Contributor

2 years ago

Trouble getting started

When I try to change the password on a site to a 1P password, 1P is not an option, only Safari’s keychain. It says that 1P is not installed on my iPad but when I go to download the app, the optio...

ios

1P_Dave

Moderator

2 years ago

Centime

Thank you for reaching out, I can certainly help you change your passwords. You don't need to reinstall 1Password. Before I offer a suggestion can you please tell me the following:

Are you changing your password on a website using your Mac or your iPhone?
Are you using Safari or another browser?

I look forward to hearing from you. 🙂

-Dave

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When I try to change the password on a site to a 1P password, 1P is not an option, only Safari’s keychain.
It says that 1P is not installed on my iPad but when I go to download the app, the option to download is grayed out.
1P asks me to enter my password every day, even though it says it will only do that every two weeks.
I just tried to log in and it asked me to enter my Secret Key.\nIt can’t be this complicated! You really need better documentation on how to get set up and running. I spent HOURS trying to find the most basic info. Any suggestions?

\n\n

1Password Version: 8.8
\nExtension Version: Not Provided
\nOS Version: Mac OS 17.1.2
\nBrowser: Safari

\n","kudosSumWeight":0,"postTime":"2023-12-30T17:30:03.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:88377_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":166},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

When I try to change the password on a site to a 1P password, 1P is not an option, only Safari’s keychain.
It says that 1P is not installed on my iPad but when I go to download the app, the option to download is grayed out.
1P asks me to enter my password every day, even though it says it will only do that every two weeks.
I just tried to log in and it asked me to enter my Secret Key.\nIt can’t be this complicated! You really need better documentation on how to get set up and running. I spent HOURS trying to find the most basic info. Any suggestions?

\n\n

1Password Version: 8.8
\nExtension Version: Not Provided
\nOS Version: Mac OS 17.1.2
\nBrowser: Safari

"},"Conversation:conversation:88377":{"__typename":"Conversation","id":"conversation:88377","solved":false,"topic":{"__ref":"ForumTopicMessage:message:88377"},"lastPostingActivityTime":"2024-01-11T12:00:41.000-08:00","lastPostTime":"2024-01-11T12:00:41.000-08:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:88377":{"__typename":"ModerationData","id":"moderation_data:88377","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:88377_1":{"__typename":"Revision","id":"revision:88377_1","lastEditTime":"2023-12-30T17:30:03.000-08:00"},"ForumReplyMessage:message:88382":{"__typename":"ForumReplyMessage","id":"message:88382","conversation":{"__ref":"Conversation:conversation:88377"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":88382,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Trouble getting started","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:88382"},"parent":{"__ref":"ForumTopicMessage:message:88377"},"body":"

Centime

\n\n

Thank you for reaching out, I can certainly help you change your passwords. You don't need to reinstall 1Password. Before I offer a suggestion can you please tell me the following:

\n\n

Are you changing your password on a website using your Mac or your iPhone?
Are you using Safari or another browser?

\n\n

I look forward to hearing from you. 🙂

\n\n

-Dave

","body@stringLength":"601","rawBody":"

\n\n

Thank you for reaching out, I can certainly help you change your passwords. You don't need to reinstall 1Password. Before I offer a suggestion can you please tell me the following:

\n\n

Are you changing your password on a website using your Mac or your iPhone?
Are you using Safari or another browser?

\n\n

I look forward to hearing from you. 🙂

\n\n

-Dave

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