Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
2 years ago

Trouble saving and using a passkey for Amazon

I've been a happy user of 1Password for several years. I have an existing Amazon account and I recently added the Amazon app to my iPhone. While signing into Amazon via 1Password, 1Password asked if I wanted to create a Passkey. Sure, I thought, why not. I had no idea what Passkey was, but the promise was more convenience. Problem was, once added I couldn't get Passkey to work with my Amazon account. No problem, I thought, I'll just log in with my existing password. Guess what? 1Password no long held my Amazon password; in its place was the word "Passkey," and that wasn't working. In order to dump the Passkey and restore my Amazon password, I had to dig through my records elsewhere in order to track down the password (fortunately I had a copy of it stored outside of 1Password).

Did I miss something? Appears by my opting for Passkey, 1Password deleted my Amazon password across all my devices with no option to retrieve it. Why in the world would 1Password do that?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided