Forum Discussion

Former Member's avatar
Former Member
3 years ago

trouble with update to 8.8 version

installed 8.8 and all info is outdated. Cannot find 7 to fill info? Info is prior logins from 3 to 5 years ago? How do I get back to my info from version 7?


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  • Former Member's avatar
    Former Member

    Hey @phips44, I do see that we've sent you a reply through your ticket. We ask that you respond to that email so that we can help address your concerns in one place. Thanks!

  • Former Member's avatar
    Former Member

    Please let me know how to fix this. I am not a great computer user, so I need whatever info you can provide. I am at a loss on how to get back to my original 1password file. Thanks Ron
    Jack, I still have a problem. Upgraded to 1password 8 and my logins are from a prior time period. I don't know how to fix this. Any help will be appreciated. Ron

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi @phips44:

    I see that you've emailed us directly about this as well, and continuing the conversation there would be best. Additionally, I've removed some of your personal information from your post to protect your privacy, as the 1Password Support Community is a public website.

    Be on the lookout for our response to your email soon!

    Jack

    ref: AKX-64334-735

  • Former Member's avatar
    Former Member

    Trying to get the info in my file from version 7? Shows old user name of phips44, my current user name is [ -- removed by 1Password staff --}.